Refund policy

Refund Policy

Last updated: October 16, 2026

30-day refund requests

You may request a refund within 30 days after receiving your order. To make a request, email contact@brooch-paradise.com and include your order number if available.

No return is required. You do not need to send the item back, and original packaging and tags are not required.

Refund method and timing

Once your refund is approved, it will be issued to your original payment method. No restocking fee or return shipping fee will be charged or deducted. We will issue the refund within 10 business days after approval. If applicable law requires a shorter period, the shorter legal deadline will apply.

Sale items and gift cards

Our voluntary 30-day refund policy does not cover sale items or gift cards. This exclusion does not limit any rights you have under applicable law, including rights relating to faulty, damaged, or misdescribed products.

EU and UK cancellation rights

If a statutory right to cancel or withdraw applies to your purchase, you retain that right in addition to this policy. For an applicable EU or UK cancellation, we will issue the refund within 14 calendar days after you notify us of your decision to cancel. You do not need to return the item. We will also refund the standard delivery charge where required by law.

Statutory guarantees

Nothing in this policy limits your statutory rights or legal guarantees for faulty, damaged, incorrect, or misdescribed products. This policy does not reduce any right or remedy that applied to an order placed before this policy took effect.